KIRSTEN WINCHESTER

Redmond, OR 97756

Mobile: (541)788-6509
Email: Kirsten@thewinchesteragency.com

Experience

April 2007 to Present Self-employed, The Winchester Agency LLC, Redmond, OR
Partner/Owner/Consultant January 2004 to April 2007, Hayden Homes LLC, Redmond, OR
Network Administrator March 2002 to January 2004 Self Employed, MKR Consulting LLC Bend, OR
Partner/Consultant

Support for the last year and a half of the entire network for a large home builder company in Redmond, OR including six (6) servers, twenty-three (23) desktops and twenty-five (25) laptops. This client requires on-site support a minimum of 20 hours a week. Installed Watchguard Firebox 1000 firewall. Assisted in installation of Cisco 3500 VPN with two (2) permanent tunnels. Installed wireless network at main office as well as at six (6) off-site facilities. Installed Norton Antivirus server that manages the main office systems. Maintain Exchange 2000 Server, SQL 2000 Server, Terminal 2000 Server. Daily backups using Backup Exec. Support XP Pro, Windows 2000 Pro and Server, Office XP Suite, OmniForm (html), Crystal Reports (creating reports via SQL ODBC databases), FAST32, Corel Draw 10, Photoshop 7, Intellisync and Palm software, AutoCAD, Microsoft Project 2000, PCPics (MLS Listings), Cisco VPN client, POP3 & synchronized Exchange mailboxes, domain name registration and DNS authority, multiple domain name set up for Exchange mail and many others. Implement, maintain and support several websites using IIS for company information including sites using SQL data, ActiveX scripts, VB scripts & Crystal web reports. Research and recommend all hardware purchases including latest Dell server - RAID 5 & RAID 1 for SQL installation (transaction logs to RAID 1 drive) & LTO Ultrium tape drive. Coordinated entire office move for data systems to brand new office space in July 2003. Support of a CPA firm in Redmond, including four (4) servers and twelve (12) desktops. Recommended and then configured most recent server purchase, including RAID5 configuration and local domain setup. Assisted in VPN installation with one permanent tunnel. Support XP Pro, Windows 2000 Server and Professional, NT 4 Server, Windows 98, Quickbooks, BusinessWorks and many others. Support of two doctor’s offices. Required to adhere to HIPAA standards for privacy on health records. Installed, maintained & supported dental office software, Dentrix. Also installed, maintained & supported Lytec software for dermatology office. Installation of pcAnywhere via dial up & IP for both offices to work from home. Support for a natural gas company, including one (1) server and four (4) desktops. Support Windows 2000 Server and Professional, Depreciation and Tax software, and Retrospect back up software. Support for several home users and very small business users, including coordination of installation of cable modems, wiring, software installation, email set up and basic training for software packages, manipulation of digital photos, hardware upgrades, etc.

December 2000 - March 2002 Les Schwab Warehouse Center Prineville, OR
Sr. Applications Analyst

Position was project orientated. I was Lead on several large projects, including transition of the advertising department to Windows 2000, upgrading SmartPlus (advertising software for radio/television spots), transition of our Desktop Publishing group to dual Macintosh/PC setup, and implemented software inventory and control processes for the company. Lotus Notes (v5r4 & v5r5) installation, Client Access/AS400 installation, Showcase, Paradox and Delphi applications (ODBC functionality), Boomerang and Olympus (dictation/transcription software & hardware), Metaviewer/Enterprise (SQL). Windows XP testing. Virtual PC on Mac and Windows. Macintosh networking, application installation, printer set up and hardware installs. Support of over 170 applications. Netware Administration for new users and rights access. Assisting in Windows 2000 rollout for campus wide upgrade. Dell Certified in Dimension Desktops, Optiplex Desktops, Dell Workstations, Latitude Notebooks and PowerEdge Servers. Certified Technical Helpdesk and Network Technical Support by Brainbench.

October 1998 – April 2000, Town of Flower Mound, Flower Mound, TX
Computer Service Technician

Responsible for delegating all incoming service requests to MIS staff and ensuring that all requests were completed. Assisted in administration of the WAN on Novell, Unix, AIX, Citrix (remote access) and NT platforms for 250 users, 150 workstations and 10 servers. Including Exchange (with a transition from Novell Groupwise to Exchange/Outlook) and an Apache/Samba Linux webserver. Also including off campus sites connected via ISDN, fiber and T1. Network configuration/troubleshooting. Including Cisco switches, hubs, NIC, cabling and other network devices. NIC configuration, NetBEUI, IPX/SPX, TCP/IP, host files and services. Hardware installation/troubleshooting, upgrades and configurations on PC’s. Software installation/troubleshooting, including MS Office suite, Incode (municipal financial software), Cashman (bank upload), Civicall (customized complaint tracking database), FoxPro programs (PetWhere for Animals Services and DrugTrak for Narcotics Division), RouteMaps (automated meter reading using ODBC/SQL interface for customer billing), ODBC, SCADA system. Assist with webdesign and updates to the City’s homepage. Assist with the remote access servers and configuration (Shiva RAS, NT Terminal Server, Citrix Metaframe). Support for Police/Fire paging system and Computer Aided Dispatch 911 system. Support for all Financial software, including payroll system (uploads to the bank). Installations of new buildings, including new workstations, phone punch down, cabling and switches. Coordination of CIP funds and subcontractors for new projects. Requesting/Coordination of work with phone companies for service of phone system. All Board and Council meetings are broadcast on the local cable channel. Ran the cameras, video mixer and sound board for the broadcast and taped meetings. Also made copies for citizens under Open Records Act. Installation/maintenance of printers (JetDirect).

May 1995 – October 1998, Town of Flower Mound, Flower Mound, TX
Code Enforcement Officer

Enforced municipal ordinances/zoning, state law, environmental criminal law relative to health and safety violations, as well as substandard building codes. Issued citations for noncompliance, several requiring court testimony. Wrote and filed property liens for work done. Researched and wrote several ordinances, including outdoor lighting regulations, property maintenance/housing code, junked vehicles, and parking regulations. Wrote probable cause affidavits for arrest warrants and search warrants. Assisted in budget process. Issued sign permits when “sign specialist” was not available. Chairperson for Recognition Committee. Involved in implementing programs to boost employee moral, including an employee reward system and budget process for such. Chairperson for Region II of the Code Enforcement Association of Texas (C.E.A.T.) for two years, an official State Organization. Member American Association of Code Enforcement (A.A.C.E.). Nominated Code Enforcement Officer of the Year for C.E.A.T. in 1998.

February 1994 – May 1995, City of Wylie, Wylie, TX
Code/Permit Clerk

Earned Code Enforcement Officer license from the Texas State Department of Health. Carried light case load in zoning and code violations. Issued permits, including electrical, plumbing, mechanical, and fencing. Also did initial review of commercial and new dwelling permits for set backs, zoning, engineering and landscaping requirements. Assisted Building Official, Engineering/Planning in platting, replatting and development. Served as Secretary for the Planning and Zoning Commission, Zoning Board of Adjustments, the Park Board and interim for City Council, including taking minutes and staff recommendations.

Education

University of North Texas and North Lake College.
Certificate of completion for Implementing and Managing Exchange 2003.
Rapport Leadership – Power Communications Graduate.
Trained in De-escalation of Violence Through Verbalization by Arlington Police Department.
Trained in Criminal Environmental Law by Texas Natural Resources Conservation Commission (TNRCC).
Trained in Civil Resources for Nuisance Abatement by Dallas Police Department.